Customer Service Representative | Technical Support
Full Job Posting
This role is 100% on-site with working hours that range from 1pm-3pm shift start time.
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education : High school diploma or equivalent
Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
Language : Ability to read, write, speak and understand English
Preferred Qualifications
Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
Technical Skills : MS Office, computer skills, typing
Skills : Communication, organization, time management, customer service
Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
About Charter Communications
Leading broadband connectivity company and cable operator.
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