Customer Service Representative
Role Overview
As a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls—it’s about investigation, collaboration, and driving process improvements that enhance patient care.
Your responsibilities will include:
Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders
Managing inquiries and resolving issues with professionalism and care
Investigating complex cases and identifying opportunities for process improvement
Maintaining accurate records and ensuring compliance with internal systems
Collaborating across teams to deliver exceptional customer experiences
Why Join Us?
We don’t just offer jobs—we build careers. As a global leader in medical technology, we provide:
Career development: Continuous training and progression opportunities
Financial wellbeing: Healthcare, insurance, and financial benefits
Paid parental leave: Support for your growing family
Volunteer days: Paid time off to give back
Award-winning culture: Work with a high-performing, supportive team
Flexible working arrangements and access to onsite gyms in most offices
Employee benefits: Discounts, health care, insurance, and wellbeing programs
Full Job Posting
About the Role
As a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls—it’s about investigation, collaboration, and driving process improvements that enhance patient care.
Your responsibilities will include:
Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders
Managing inquiries and resolving issues with professionalism and care
Investigating complex cases and identifying opportunities for process improvement
Maintaining accurate records and ensuring compliance with internal systems
Collaborating across teams to deliver exceptional customer experiences
Why Join Us?
We don’t just offer jobs—we build careers. As a global leader in medical technology, we provide:
Career development: Continuous training and progression opportunities
Financial wellbeing: Healthcare, insurance, and financial benefits
Paid parental leave: Support for your growing family
Volunteer days: Paid time off to give back
Award-winning culture: Work with a high-performing, supportive team
Flexible working arrangements and access to onsite gyms in most offices
Employee benefits: Discounts, health care, insurance, and wellbeing programs
Who You Are
- To succeed in this role, you’ll need to demonstrate:
- Teamwork: Build strong relationships and communicate effectively
- Attention to detail: Accuracy and compliance are key
- Adaptability: Thrive in fast-paced, high-pressure environments
- Problem-solving: Investigate issues and find solutions quickly
- Integrity: Do the right thing—even when no one’s watching
- Passion for healthcare: Be driven to make a difference every day
- Full Australian working rights
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and stay calm under pressure
- If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”
- If this role sounds like a good fit, please apply below!
- Travel Percentage: None
Requirements:
- Experience in customer service or stakeholder management preferred
Preferred Qualifications
- Experience in customer service or stakeholder management preferred
About Stryker
Global leader in medical technologies for orthopaedics, medical, surgical, and neurotechnology.
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