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Customer Service Representative (Shopify)

Silhouette
Commerce, USA
Full-time
Mid
Onsite
USD 18-20 / hour
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
  • Process orders, returns, exchanges, and refunds accurately
  • Provide product, service, and policy information clearly and consistently
  • Document customer interactions and update records in CRM or POS systems
  • Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
  • Maintain knowledge of company products, services, and procedures
  • Collaborate with team members and other departments to improve customer satisfaction
  • Meet individual and team performance goals, including response time and customer satisfaction metrics
  • Uphold company standards, policies, and brand representation in all customer interactions

Qualifications

  • Strong verbal and written communication skills
  • Strong problem solving and multitasking abilities
  • 1+ year in customer service
  • Strong interpersonal skills and a customer-first mindset
  • Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
  • Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
  • Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
  • Strong attention to detail and accurate data entry skills
  • Experience working with Tik Tok Shop and Shopify is a plus

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