Customer Service Representative
Role Overview
A hospitality-sector company is seeking a Customer Service Representative in Riyadh.
The role supports clients, helps improve their experience, and contributes to client satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
A hospitality-sector company is seeking a Customer Service Representative in Riyadh.
The role supports clients, helps improve their experience, and contributes to client satisfaction.
Responsibilities
- Support clients by phone and email, resolving issues promptly through CRM systems.
- Build client relationships through active listening and understanding their needs.
- Analyze inquiries and share feedback with management to improve client experience, products, and services.
- Coordinate with departments to meet client needs.
- Maintain accurate, up-to-date client records in the database.
- Report regularly on performance and client satisfaction.
- Help train and mentor new team members.
- Document recurring issues and suggest operational improvements to reduce complaints.
- Contribute to customer service strategies that meet expectations and strengthen the company's reputation.
Skills
- Strong communication and client engagement skills.
- Problem-solving and critical thinking.
- Experience using CRM systems.
- Organization and time management.
- Ability to work under pressure and meet objectives.
- Understanding of client needs and market trends.
- Teamwork and collaboration.
Work environment and development
The employer describes a collaborative environment and ongoing training and development opportunities.
Requirements
- Strong communication skills and the ability to engage effectively with clients.
- Ability to solve problems quickly and efficiently using critical thinking.
- Experience using customer relationship management (CRM) systems.
- Strong organizational skills for effective time and task management.
- Ability to work under pressure and achieve set objectives.
- Understanding of client needs and market trends.
- Teamwork and collaboration skills.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential Company
Marketing Manager
Jeddah, KSA
The employer seeks an experienced marketing manager to lead residential real estate marketing, strengthen brand awareness, and support business growth. The role spans strategy, campaigns, digital and offline channels, bu
Head of Commercial & Contracts
, QAT
A company is seeking a Head of Commercial & Contracts to lead commercial operations, business development, key accounts, and contract administration in industrial engineering and oil and gas services. The role requires s
Head of Operations
, QAT
A confidential employer is seeking a Head of Operations to lead engineering workshop and field service operations in heavy engineering and industrial services. The role requires 10+ years leading multiple workshops, rele
Sales Representative - Eastern Province
Riyadh, KSA
The employer is seeking a sales representative to serve customers in exhibition halls, identify product needs, and support product selection and orders. The role includes achieving sales targets, preparing reports, and m
Database Administrator
Riyadh, KSA
The employer seeks a database administrator to maintain stable, secure, and available database systems. Candidates should have at least two years of database management experience, SQL proficiency, and knowledge of SQL S
Site Engineer
Riyadh, KSA
The employer is seeking a Site Engineer to oversee on-site construction execution and coordinate structural, MEP, architectural, and finishing work. The role also includes developing project execution plans and schedules
Sales Officer
Riyadh, KSA
The employer is seeking a proactive Sales Officer to grow its accounting-services market and build relationships with prospective clients. The role requires sales, client communication, negotiation, CRM, and market resea
Fleet Coordinator
Riyadh, KSA
The employer is seeking a Fleet Coordinator to keep fleet assets, transportation, repairs, and documentation organized. The role coordinates drivers and workshops, tracks downtime and incidents, monitors fleet documents
Marketing Manager
Jeddah, KSA
Head of Commercial & Contracts
, QAT
Head of Operations
, QAT
Sales Representative - Eastern Province
Riyadh, KSA
Database Administrator
Riyadh, KSA
Site Engineer
Riyadh, KSA
Sales Officer
Riyadh, KSA
Fleet Coordinator
Riyadh, KSA