Customer Service Representative
Role Overview
We’re looking for a Customer Service Representative – Minister of Citizen Services to join our TEAm in Nashville!
In this role, you’ll be one of the friendly voices behind The Republic of Tea, helping our Citizens (customers) with orders, questions, account updates, and everyday needs.
You’ll connect with customers through phone, email, chat, and online portals while helping ensure their experience with The Republic of Tea is a positive one.
This is a great opportunity for someone who enjoys helping people, communicates well, pays attention to the details, and is comfortable working in a fast-paced, team-oriented environment.
Key Skills for This Role
Full Job Posting
BASIC QUALIFICATIONS
- High School diploma or equivalent.
- Minimum of one (1) year of customer service experience.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office applications, including Outlook.
- Basic understanding of ERP systems and order fulfillment processes, or the ability to learn quickly.
PREFERRED QUALIFICATIONS
- Experience in a call center or customer contact environment.
- Prior experience with order entry or consumer goods organizations.
- Familiarity with multi-channel customer service platforms.
- COMPETENCIES
- Customer Focus: Demonstrates a genuine commitment to providing outstanding service by actively listening, responding with empathy, and ensuring customer needs are met.
- Communication: Communicates clearly, professionally, and effectively in both written and verbal formats; adapts messaging based on audience and situation.
- Attention to Detail: Maintains a high level of accuracy when processing orders, entering data, and handling customer information.
- Teamwork: Contributes positively to the TEAm environment by collaborating with colleagues, supporting shared goals, and valuing diverse perspectives.
- Time Management: Effectively prioritizes tasks to meet productivity targets and customer response time expectations.
- Adaptability: Remains flexible and effective during periods of high volume or changing priorities.
- PHYSICAL DEMANDS
- Ability to sit or stand for extended periods while working at a computer workstation.
- Frequent use of computer, phone, and other office equipment.
- Ability to occasionally lift up to 25 pounds.
- The Republic of Tea is an Equal Opportunity Employer
About The Republic of Tea
Produces and sells a variety of premium organic teas.
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