Customer Service Representative

About This Role

PulseMediaNL is seeking a reliable and customer-oriented Customer Service Representative to join our remote team. This role is essential for assisting customers, resolving inquiries, and ensuring a seamless and positive customer experience across all touchpoints.

**Responsibilities**

• Customer Interaction & Support
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide clear and accurate information about products, services, and company policies
• Assist customers with orders, account updates, and general inquiries
• Handle complaints and resolve issues with empathy and efficiency

**Issue Resolution & Follow-Up**

• Investigate and resolve customer concerns while maintaining a high level of satisfaction
• Escalate complex or unresolved issues to the appropriate teams
• Track and document customer interactions in internal systems
• Follow up with customers to ensure issues are fully resolved

**Customer Experience & Engagement**

• Deliver a positive and consistent customer experience aligned with company standards
• Gather and relay customer feedback to improve products and services
• Support customer retention through professional and helpful service
• Contribute to building strong customer relationships

**Systems & Administrative Support**

• Use CRM and support tools to manage and document customer interactions
• Maintain accurate records and ensure data integrity
• Assist with updating FAQs, help center content, and internal documentation
• Follow established processes and service guidelines

Requirements About the Ideal Candidate

• 1–2 years of experience in customer service or a similar role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Problem-solving mindset with attention to detail
• Professional, patient, and customer-focused attitude
• Comfortable working in a remote environment
• Familiarity with CRM systems and support tools is a plus
• Basic proficiency in Microsoft Office Suite or similar tools
• High school diploma or equivalent required; additional education is a plus
• What We Offer
• Meaningful contribution through direct customer interaction and support
• Remote-first flexibility to support work-life balance
• Opportunities for growth and skill development
• Collaborative and supportive team environment
• Competitive compensation aligned with experience
• Long-term stability within a growing and service-oriented organization

**Diversity & Inclusion** We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.