CUSTOMER SERVICE REPRESENTATIVE

· Promotes positive and respectful interactions between patrons and employees.

· Assures that all patrons have entered the facility in accordance with policies & procedures (i.e., paid admissions, age requirements, etc.).

· Exhibits general knowledge of the facility, programs and services, and the ability to answer patron inquiries in person and over the telephone.

· Correctly follows all opening and closing procedures, including: balancing of cash drawer, counting and preparing money for bank deposit and completing all necessary paperwork/reports.

· Maintains a clean, neat working area.

· Operate various office machines and equipment, as needed.

· Prepares and maintains administrative records and paperwork as requested.

· Attends in-service training sessions and/or staff meetings as requested.

· Uphold the policies and procedures of the City of Mason and Parks & Recreation Department.

· Display knowledge of the department’s Infectious Material & Exposure Incident Policy and facility Emergency Action Procedures.

· Administer and record any necessary first aid/victim care within the level of emergency training.

· Demonstrates knowledge of all emergency procedures throughout the recreational areas.

· Performs related duties and responsibilities as required.