Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Providing customer support via phone, email, and various communication channels, handling inquiries and complaints efficiently to ensure customer satisfaction and enhance their overall experience.
Key Skills for This Role
Full Job Posting
Job Description
Providing customer support via phone, email, and various communication channels, handling inquiries and complaints efficiently to ensure customer satisfaction and enhance their overall experience.
Responsibilities
- Respond to customer inquiries and provide the required information.
- Follow up on customer requests received through various systems.
- Handle complaints and follow up until resolution.
- Record and update customer data in approved systems and collect related statistics.
- Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer.
- Comply with defined KPIs and service level standards.
- Contribute to improving customer experience and service quality by identifying challenges and obstacles faced by customers and following up with relevant stakeholders.
Skills And Requirement
- Bachelor’s degree
- Excellent verbal and written communication skills
- Ability to deal with customers and solve problems effectively.
- Proficiency in using computers and Microsoft Office applications.
- Ability to work under pressure and manage time efficiently.
- Previous experience in customer service or call centers is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Emdad By Elm
Senior Product Manager
Jeddah, KSA
Role Purpose: The Senior Product Manager is responsible for defining and executing product strategy, translating business objectives and customer needs into scalable digital products and services. The role leads the full
Senior Project Manager
Jeddah, KSA
Role Purpose: Senior Project Manager is responsible for the end-to-end orchestration of complex product development lifecycles. This role serves as the critical link between Product Management, Engineering, and Business
Senior System Administrator
Jeddah, KSA
Responsibilities: Administer, configure, and maintain RHEL and Oracle Linux environments, including OS patching, upgrades, kernel tuning, live patching, and lifecycle management. Resolve L3-level operating system, perf
Senior Product Manager
Jeddah, KSA
Role Purpose: The Senior Product Manager is responsible for defining and executing product strategy, translating business objectives and customer needs into scalable digital products and services. The role leads the full
Senior Project Manager
Jeddah, KSA
Role Purpose: Senior Project Manager is responsible for the end-to-end orchestration of complex product development lifecycles. This role serves as the critical link between Product Management, Engineering, and Business
Business Analyst
Jeddah, KSA
Role Purpose: The Business Analyst will be responsible for identifying business needs, defining high-quality requirements, and collaborating with cross-functional teams (Engineering, Design, and Product Management) to de
Senior Business Analyst
Jeddah, KSA
Role Purpose: The Business Analyst will be responsible for identifying business needs, defining high-quality requirements, and collaborating with cross-functional teams (Engineering, Design, and Product Management) to de
Account Manager
Mecca, KSA
upstream connect error or disconnect/reset before headers. reset reason: remote connection failure, transport failure reason: delayed connect error: Connection refused
Senior Product Manager
Jeddah, KSA
Senior Project Manager
Jeddah, KSA
Senior System Administrator
Jeddah, KSA
Senior Product Manager
Jeddah, KSA
Senior Project Manager
Jeddah, KSA
Business Analyst
Jeddah, KSA
Senior Business Analyst
Jeddah, KSA
Account Manager
Mecca, KSA