Customer Service Representative - Immediate Joiners Preferred

Job Summary

Key Responsibilities

• *Customer Interaction*
• Respond promptly to customer inquiries via email, chat, social media, and phone.
• Provide accurate and timely information regarding orders, products, returns, and company policies.
• Assist customers with placing orders, tracking shipments, and resolving technical issues.
• *Order and Issue Resolution*
• Investigate and resolve order discrepancies, including delays, incorrect shipments, and refunds.
• Process returns, exchanges, and warranty claims in alignment with company policies.
• Liaise with warehouse, logistics, and other internal teams to address and resolve order-related concerns.
• *Customer Feedback*
• Gather and document customer feedback to identify trends, common issues, and areas for improvement.
• Share insights with the relevant teams to enhance customer experience and optimize processes.
• *Knowledge Management*
• Stay updated on product features, promotions, and inventory levels to provide accurate support.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• *Proactive Engagement*
• Reach out to customers to follow up on unresolved issues and ensure satisfaction.
• Assist with outbound communication for promotions, new product launches, and loyalty programs.

Required Qualifications

• *Education*
• High school diploma or equivalent (Bachelor's degree in a related field is a plus).

Experience

• 2+ year of customer service experience, preferably in an eCommerce or retail environment.
• Familiarity with eCommerce platforms (e.g., Shopify, Magento) and CRM tools is an advantage.
• *Technical Skills*
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk).
• Basic knowledge of order management systems and tracking tools.
• *Soft Skills*
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Patience, empathy, and a customer-first mindset.
• Ability to work in a fast-paced, team-oriented environment.
• Note: Due to high volume of applicants, only shortlisted candidates will be contacted.