Customer Service Representative I - Utilities
Full Job Posting
Location
- Topeka, KS
- The City of Topekas Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.
What youll do
Answer incoming phone calls and take appropriate action as required.
Process customer service requests, bill payments, transfer services, and customer updates.
Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
Assist with data entry and maintaining office records and correspondence.
The ideal candidate
Is passionate about providing excellent customer service.
Has excellent communication skills with the ability to work in a fast-paced, high-volume environment.
Has the ability to problem-solve and multi-task.
Is proficient in the use of standard office software.
Has prior call center and/or data entry experience.
Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.
Minimum qualifications
- High school diploma or equivalent.
- One year of clerical experience is required with one year of customer service experience preferred.
- Entry rate of pay: $17.17 - $18.22 per hour, depending on qualifications
- Click here to view the full position description. (please right-click and open in a new tab)
The City of Topeka offers a comprehensive benefits package, including
- Medical, Dental, Prescription and Vision Insurance
- Paid Life/Long Term Disability Insurance
- Generous Paid Vacation & Holidays
- KPERS 401(a) Retirement Plan
- (457) Deferred Comp Savings Plan
- Short-Term Disability Insurance
- Free Onsite Health & Wellness Clinic
- Free in-house Wellness Center and a full-service fitness facility
- Employee Assistance Program
- The City of Topeka is an Equal Opportunity Employer.
About City of Topeka
Municipal government serving Topeka residents through public safety, infrastructure, utilities, planning, courts, and other city services.
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