Customer Service Representative
Role Overview
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
Full Job Posting
Skills and Experience
- Minimum 4 years sales/customer service B2B experience required
- Ability to work under tight deadlines, both independently and as a team member.
- Strong problem solving skills
- Strong communication skills – listening, verbal and written.
- Strong attention to detail and time management skills.
- Highly proficient user of Enterprise Resource Planning (ERP) software desired
- Knowledge of customer relationship management (CRM) software preferred
- Job Environment:
- Physical Requirements:
- Standing Occasionally (16-45%)
- Sitting Frequently (46-100%)
- Lifting Up to 10lbs without assistance
- Carrying Up to 10lbs without assistance
- Walking Occasionally (16-45%)
- Hearing Ability to detect noises with or without corrective device(s)
- Vision Clarity of vision, with or without corrective lenses
- Mental Requirements:
- Problem Solving Occasionally (16-45%)
- Making Decisions Ability to make decisions that have a moderate impact
- Supervise Rarely (0-15%)
- Interpret Data Occasionally (16-45%)
- Organize Frequently (46-100%)
- Read/Write Frequently (46-100%)
- Communication Frequently (46-100%)
Qualifications
- Minimum 4 years sales/customer service B2B experience required
- Ability to work under tight deadlines, both independently and as a team member.
- Strong problem solving skills
- Strong communication skills – listening, verbal and written.
- Strong attention to detail and time management skills.
- Standing Occasionally (16-45%)
- Sitting Frequently (46-100%)
- Lifting Up to 10lbs without assistance
- Carrying Up to 10lbs without assistance
- Walking Occasionally (16-45%)
- Hearing Ability to detect noises with or without corrective device(s)
- Vision Clarity of vision, with or without corrective lenses
- Problem Solving Occasionally (16-45%)
- Making Decisions Ability to make decisions that have a moderate impact
- Supervise Rarely (0-15%)
- Interpret Data Occasionally (16-45%)
- Organize Frequently (46-100%)
- Read/Write Frequently (46-100%)
- Communication Frequently (46-100%)
Preferred Qualifications
- Highly proficient user of Enterprise Resource Planning (ERP) software desired
- Knowledge of customer relationship management (CRM) software preferred
About Greene Tweed
Privately held manufacturer of seals, thermoplastics, composites, connectors, and engineered components for demanding industrial markets.
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