Customer Service Representative - Female

Overview

Job Overview

Key Responsibilities

• Handle incoming calls, email inquiries, and customer portal communications.
• Identify and reach out to potential new customers.
• Provide accurate information about products, orders, and services.
• Handle customer complaints and escalate complex issues when necessary.
• Process orders, returns, and exchanges efficiently.
• Maintain and update customer data in the CRM system.
• Coordinate with customer service team, logistics, procurement, and accounts departments to ensure smooth order processing and invoicing.
• Stay up to date with product knowledge to assist customers effectively.

Requirements

• Proven experience as a Customer Care Representative or in a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with ERP/CRM systems (SAP B1 is a plus).
• Ability to work both independently and collaboratively.
• **Fluency in English is essential.**
• **Female candidates are preferred for this role.**

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field. (Required)

Working Hours

Experience

• CS field: 2 years (Required)

Benefits

• Career growth opportunities
• Supportive and professional work environment
• Employee-friendly company policies

Job Types: Full-time, Permanent

Education

• Bachelor's (Required)

Experience

• Customer Service: 1 year (Required)