Customer Service Representative (Female - Arabic Speaker)
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About the Role
Customer Service Representative (Arabic Speaker) We are seeking a customer-centric professional to manage front-of-house operations, digital order platforms, and customer relations.
Key Skills for This Role
Full Job Posting
Customer Service Representative (Arabic Speaker)
We are seeking a customer-centric professional to manage front-of-house operations, digital order platforms, and customer relations.
Job Overview
- **Role**: Customer Service Representative
- **Location**: Doha Qatar
- **Job Type**: Full time and permanent
- **Language Requirement**: Fluent Arabic and English
Key Responsibilities
- **System Operations**: Manage the Point of Sale (POS) system, cashiering portals, and internal dashboards.
- **Aggregator Management**: Coordinate incoming orders and resolve issues with third-party delivery platforms (e.g., Talabat, Deliveroo, UberEats).
- **Issue Resolution**: Handle customer complaints with empathy, speed, and professionalism to ensure repeat business.
- **Financial Accuracy**: Process cash, card, and digital payments accurately while balancing the register daily.
- **Guest Relations**: Greet customers, take orders, and provide clear product information in both Arabic and English.
Qualifications & Skills
- **Language**: Native or professional fluency in verbal and written Arabic is mandatory.
- **Experience**: Minimum 5 years in a customer service, retail, or hospitality role, Knowledgeable and had worked closely to Marketing.
- **Tech-Savvy**: Proven experience using modern POS systems and delivery aggregator dashboards.
- **Problem Solving**: Strong conflict-resolution skills with a calm, patient demeanor under pressure.
- **Availability**: Flexibility to work shifts, including weekends and holidays.
What We Offer
- Competitive salary package
- Health insurance and benefits
- Dynamic and supportive work environment
- Opportunities for career growth
- Pay: QAR3,000.00 - QAR4,000.00 per month
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