Customer Service Representative
Skills
About This Role
Role Overview
Customer Service Representative (CSR) who will serve as the primary point of contact for
customers, with excellent communication and interpersonal skills.
Qualifications Experience
- Bachelor’s degree in business administration, International Business, or a related field.
- 8+ years of experience in customer service, or logistics, preferably in an
- international or export-focused role.
- Proficiency in ERP systems /Microsoft office
- Proven experience in customer service or similar role
- Strong understanding of international trade regulations, export documentation, and logistics.
- Teamwork, Accountability and reliability
- Ability to multitask and work under pressure
- Strong attention to detail and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities
Key Responsibilities
- End to end Order Management - Manage and see that orders are managed through various channels- internal and external communication- (email, phone, or ERP).
- Customer Feedback Management: - Address customer complaints or concerns
- promptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely manner.
- Coordinate with the CROSS functional teams - to ensure product availability and timely Shipment/delivery.
- Document Management - Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA
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