Customer Service Representative
Skills
About This Role
About The Company
We are a dynamic trading and export company based in the United Arab Emirates, specializing in import-export services across various international markets.
While our company history is not defined, our focus is on providing exceptional customer service and building long-term client relationships.
Role & Responsibilities
- Assist customers with inquiries about products and services efficiently and professionally.
- Resolve customer issues and complaints promptly, ensuring customer satisfaction.
- Process orders, forms, and applications accurately and within deadlines.
- Maintain detailed records of customer interactions and transactions.
- Coordinate with other departments to fulfill customer requests and needs.
- Follow up with customers to ensure their concerns are addressed and their needs are met.
Skills & Qualifications
- Must-Have
- Excellent communication skills in English and Arabic
- Previous experience in customer service or support roles
- Proficiency in MS Office applications
- Strong problem-solving skills and adaptability
- Ability to work on-site in the United Arab Emirates
- Preferred
- Experience in import/export industry or related fields
- Multilingual abilities beyond English and Arabic
Benefits & Culture Highlights
- Opportunities for career growth within a growing trading company.
- Collaborative and customer-focused work environment.
- On-site work in a vibrant business hub of the UAE.
Skills
customer relationship management,communication,customer service
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