Customer Service Executive

Overview

Position Summary

• Customer Service
• Review customer enquiry
• Monitor and obtain new tenders, customer RFQ and offer submission
• Support Account Receivables in Europe
• Handle existing account from enquiry till the execution of order and payment received in account.

Principal Accountabilities

• This position is accountable for the following end results:
• Preparing detailed quotations, quoting for tenders and follow ups of quotations.
• Processing order in SAP
• Handle customer calls
• Prepare competitive offers on time as per customer requirements & follow-up for outcome, in case not success- analyse the reason of failure.
• Preparation of Tender documents & follow-ups
• Customer requirements of Vendor Registrations & updates
• Acknowledge the receipt of RFQ, Tender to the customers
• Daily report to line manager
• Attend all meetings, presentations, trainings as requested by the line manager.
• Maintain contact with all customers to ensure high levels of customer satisfaction
• Process the order once the pricing terms and condition & delivery commitment has been satisfactorily settled, approved and agreed by both parties.
• Good communications with customers
• Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.
• Ensure smooth work process and transactions with BDM’s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.
• Annual General Price increase program for Key accounts/Regions.
• Support Credit control, issue credit note/debit note
• Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results
• Support Asset collection/communication with the customers.
• Create ZLO for empty cylinder collection.
• Support WB creation and master data update.
• Follow-up for outcome of offer submitted, in case not success- analyze the reason of failure.
• Stewardship and growth of assigned accounts
• Daily housekeeping

Minimum Requirements And Qualifications

• Bachelor degree of Business or Equivalent
• Minimum 5 years' experience in internal sales (GAS INDUSTRY-ADVANTAGE)
• Knowledge of products and its usage etc.
• Knowledge of ERP system
• Good communication & motivational skills
• Problem solving skills
• Familiar with the Industrial gas business.
• Good knowledge in safety
• Should have good patience and be a good listener
• Honest, hardworking, willing to make efforts for self-actualization
• Flexibility in working hours, including weekends and off-hours
• Good team player
• Proactive, energetic, aggressive to learn.
• We are the world’s largest hydrogen producer with over 80 years of industrial gas experience.
• We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
• At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
• To learn more, visit About Air Products.