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Customer Service Representative

Anix Global
Dubai, UAE
fulltime
Entry
1 weeks ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Overview

CSR – Customer Service Representative - Executive (Polymer Industry)

Role Overview

Customer Service Representative (CSR) who will serve as the primary point of contact for

customers, with excellent communication and interpersonal skills.

Qualifications Experience

  • Bachelor’s degree in business administration, International Business, or a related field.
  • 8+ years of experience in customer service, or logistics, preferably in an
  • international or export-focused role.
  • Proficiency in ERP systems /Microsoft office
  • Proven experience in customer service or similar role
  • Strong understanding of international trade regulations, export documentation, and logistics.
  • Teamwork, Accountability and reliability
  • Ability to multitask and work under pressure
  • Strong attention to detail and problem-solving skills.
  • Ability to work effectively under pressure and manage multiple priorities

Key Responsibilities

  • End to end Order Management - Manage and see that orders are managed through various channels- internal and external communication- (email, phone, or ERP).
  • Customer Feedback Management: - Address customer complaints or concerns
  • promptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely manner.
  • Coordinate with the CROSS functional teams - to ensure product availability and timely Shipment/delivery.
  • Document Management - Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA

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