Customer Service Representative
Skills
About This Role
Overview
Equiphoria Business Solutions Inc. is a growing corporate services and business consulting firm helping international companies establish and operate in Qatar.
We are looking for a professional, articulate, and customer-focused Customer Service Representative to join our team in Doha.
You will be the first point of contact for our clients, providing support and ensuring a positive experience.
What You'll Do
- Respond to client inquiries via phone, email, and WhatsApp in a timely and professional manner.
- Provide accurate information about company services, processes, and documentation requirements.
- Assist clients with application forms, follow-ups, and basic administrative tasks.
- Maintain and update customer records in the CRM system.
- Escalate complex inquiries to the appropriate department or senior consultant.
- Ensure high levels of customer satisfaction through proactive communication.
- Collaborate with the operations and sales teams to resolve client issues.
Requirements
- Bachelor's degree in Business, Communications, or a related field. Diploma holders with relevant experience may apply.
- 2-3 years of experience in customer service, client relations, or a similar client-facing role.
- **Excellent verbal and written communication skills in English.** Knowledge of Arabic is a strong advantage.
- Professional, patient, and service-oriented attitude.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.
- Ability to work in a fast-paced, professional environment.
- Must be willing to work from our office in West Bay.
- Valid QID (Qatar ID) and NOC (No Objection Certificate) preferred.
- Nice to Have:
- Experience working in business consulting, corporate services, or a similar industry in Qatar.
- Knowledge of Qatar's business landscape and government processes.
- Experience with CRM software (e.g., Zoho, Salesforce, HubSpot).
What We Offer
- Competitive monthly salary (tax-free).
- Health insurance as per Qatar Labor Law.
- Annual leave and public holidays as per Qatar Labor Law.
- Visa sponsorship and QID processing (for eligible candidates).
- Transportation allowance.
- Opportunities for professional development and training.
- Centrally located office in West Bay, Doha.
- Professional and supportive team environment.
Job Type: Full-time
Pay: QAR3,780.00 - QAR5,475.00 per month
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