Customer Service Representative

Reporting To:** Business Development Manager (BDM)

Employment Type:** Full-Time

Job Summary

Customer Communication And Support

• Handle all customer inquiries professionally through email, WhatsApp, landline calls, and customer service hotline.
• Respond to client queries promptly and ensure accurate information is provided.
• Maintain a high standard of customer service and client satisfaction.

Inquiry Management And Follow-Up

• Receive, record, and track all customer inquiries and requests.
• Ensure timely follow-up with clients until resolution is achieved.
• Forward inquiries to the relevant departments (sales, operations, technical teams) as required.
• Monitor the progress of requests and ensure proper closure.

Coordination With Internal Teams

• Coordinate closely with the sales and marketing teams for client requirements and leads.
• Support the sales team by sharing qualified inquiries and following up on potential leads.
• Ensure smooth communication between departments to meet client expectations.

Client Relationship Management

• Build and maintain strong relationships with clients.
• Ensure a positive customer experience throughout all interactions.
• Handle customer complaints professionally and escalate when necessary.

Sales Support And Conversion

• Assist in converting inquiries into business opportunities.
• Follow up with potential clients to support deal closure.
• Contribute to achieving company sales targets through effective client engagement.
• Documentation and Reporting
• Maintain accurate records of customer interactions, inquiries, and feedback.
• Prepare daily and weekly reports on inquiries, follow-ups, and conversions.
• Ensure proper documentation of all communications.

Education

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field is preferred.

Experience

• Minimum 2–4 years of customer service experience in Qatar.
• Proven experience handling clients across multiple communication platforms.
• Experience working in a fast-paced, client-focused environment.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems or customer service tools is an advantage.
• Ability to manage multiple communication channels efficiently.

Language Requirements

• Fluency in Arabic and English (both written and spoken) is mandatory.

Professional Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Ability to multitask and manage high volumes of inquiries.
• Strong organizational and follow-up skills.
• Ability to work under pressure and meet deadlines.

Additional Requirements

• Immediate joining is required.
• Valid NOC (No Objection Certificate) is preferred.
• Ability to work independently and as part of a team.

Compensation And Benefits

• Salary: Up to QAR 4,500 per month
• Monthly incentive based on deals closed
• Benefits as per Qatar Labor Law

Job Types: Full-time, Permanent

Application Question(S)

• Describe your experience in handling customer inquiries through multiple platforms such as email, WhatsApp, landline calls, and hotline. How do you ensure prompt response and customer satisfaction?
• How do you manage and track customer inquiries from initial contact until resolution? Explain how you coordinate with internal departments such as sales and marketing to ensure effective service delivery.
• How comfortable are you communicating with clients in both Arabic and English? Can you provide an example where you successfully followed up with a client and contributed to closing a deal or converting an inquiry into business?

Education

• Diploma (Preferred)

Experience

• Customer service: 3 years (Required)
• Handling clients across multiple communication platforms: 2 years (Required)
• CRM systems or customer service tools: 2 years (Preferred)

Language

• Fluency in Arabic (both written and spoken) (Required)
• Fluency in English (both written and spoken) (Required)