Customer Service Representative

About This Role

Position Title: Customer Service Representative
Location: Qatar
Department: Customer Service / Sales Support
Reporting To: Business Development Manager (BDM)
Salary: Up to QAR 4,500 per month + Monthly Incentive (per closed deal)
Employment Type: Full-Time
Gender: Open to Male and Female Candidates
Availability: Immediate joining required (NOC preferred)

Job Summary

One of the leading companies in Qatar is seeking a professional and customer-focused Customer Service Representative to manage client communications across multiple platforms and ensure high levels of customer satisfaction.

The ideal candidate must have proven experience in the Qatar market, be fluent in Arabic and English, and possess strong communication and coordination skills. The role requires handling client inquiries through email, WhatsApp, landline calls, and the company hotline, while ensuring timely follow-up and proper coordination with internal departments such as sales and marketing.

Key Responsibilities

Customer Communication and Support

• Handle all customer inquiries professionally through email, WhatsApp, landline calls, and customer service hotline.
• Respond to client queries promptly and ensure accurate information is provided.
• Maintain a high standard of customer service and client satisfaction.

Inquiry Management and Follow-Up

• Receive, record, and track all customer inquiries and requests.
• Ensure timely follow-up with clients until resolution is achieved.
• Forward inquiries to the relevant departments (sales, operations, technical teams) as required.
• Monitor the progress of requests and ensure proper closure.

Coordination with Internal Teams

• Coordinate closely with the sales and marketing teams for client requirements and leads.
• Support the sales team by sharing qualified inquiries and following up on potential leads.
• Ensure smooth communication between departments to meet client expectations.

Client Relationship Management

• Build and maintain strong relationships with clients.
• Ensure a positive customer experience throughout all interactions.
• Handle customer complaints professionally and escalate when necessary.

Sales Support and Conversion

• Assist in converting inquiries into business opportunities.
• Follow up with potential clients to support deal closure.
• Contribute to achieving company sales targets through effective client engagement.

Documentation and Reporting

• Maintain accurate records of customer interactions, inquiries, and feedback.
• Prepare daily and weekly reports on inquiries, follow-ups, and conversions.
• Ensure proper documentation of all communications.

Qualifications and Experience

Education:

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field is preferred.

Experience:

• Minimum 2–4 years of customer service experience in Qatar.
• Proven experience handling clients across multiple communication platforms.
• Experience working in a fast-paced, client-focused environment.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems or customer service tools is an advantage.
• Ability to manage multiple communication channels efficiently.

Language Requirements

• Fluency in Arabic and English (both written and spoken) is mandatory.

Professional Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Ability to multitask and manage high volumes of inquiries.
• Strong organizational and follow-up skills.
• Ability to work under pressure and meet deadlines.

Additional Requirements

• Immediate joining is required.
• Valid NOC (No Objection Certificate) is preferred.
• Ability to work independently and as part of a team.

Compensation and Benefits

• Salary: Up to QAR 4,500 per month
• Monthly incentive based on deals closed
• Benefits as per Qatar Labor Law

Job Types: Full-time, Permanent

Pay: Up to QAR4,500.00 per month

Application Question(s):

• Describe your experience in handling customer inquiries through multiple platforms such as email, WhatsApp, landline calls, and hotline. How do you ensure prompt response and customer satisfaction?
• How do you manage and track customer inquiries from initial contact until resolution? Explain how you coordinate with internal departments such as sales and marketing to ensure effective service delivery.
• How comfortable are you communicating with clients in both Arabic and English? Can you provide an example where you successfully followed up with a client and contributed to closing a deal or converting an inquiry into business?

Education:

• Diploma (Preferred)

Experience:

• Customer service: 3 years (Required)
• Handling clients across multiple communication platforms: 2 years (Required)
• CRM systems or customer service tools: 2 years (Preferred)

Language:

• Fluency in Arabic (both written and spoken) (Required)
• Fluency in English (both written and spoken) (Required)

Work Location: In person