Customer Service Representative
Role Overview
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Key Skills for This Role
Full Job Posting
Benefits
- 401(k)
- 401(k) matching
- Employee discounts
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Perform daily data entry of tracking numbers
- respond to customer service emails
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- ShopMonkey experience a plus but not required
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Compensation: $18.00 - $23.00 per hour
About Signature Performance Tire & Wheel
Signature Performance Tire & Wheel is an auto repair shop and tire dealer serving Costa Mesa, CA and surrounding communities. We offer a variety of automotive repair and tire services to keep your vehicle rolling. In everything we do, our team is committed to providing the best workmanship and customer experience possible.
Jobs
Signature Performance Tire & Wheel is always looking for top talent to join our team. If you are a quality-conscious worker committed to producing the kind of results our customers have come to expect over the years, we want to talk to you! We offer a great work environment committed to quality and reward our team members accordingly. Continuing education opportunities and ongoing training are just a few of the advantages we offer. Contact us today to learn more about job opportunities at Signature Performance Tire & Wheel!
About Signature Performance Tire and Wheel
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