smartrecruiters
Customer Service Representative (Contact Centre)- Full Time, Hybrid Opportunity
My NRMA
Sydney, AUS
Full-time
Mid
Hybrid
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You’ll Do
- Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
- Clear Communication: Reassure members and provide concise guidance in line with quality standards.
- Data Integrity: Maintain accurate records and handle member information confidentially.
- Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
- Collaboration: Work with internal teams to deliver timely outcomes.
- Systems Proficiency: Navigate multiple systems while following processes and procedures.
- Problem Solving: Use sound judgement under pressure to deliver positive member experiences.
What You’ll Bring
- Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
- Resilience & Composure: Perform effectively in fast‐paced, high‐volume environments while remaining calm under pressure.
- Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‐do attitude.
- Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
- Empathy & Member Focus: Deliver empathetic, solutions‐driven support so every member feels heard and supported.
- Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
- Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
- Self‐Motivation: Work independently and proactively within a remote team environment.
- Team Connection: Value teamwork and actively build strong relationships both virtually and in person.
- Why You’ll Love This Role
- Great pay + shift loadings for early, late, weekend and public holiday shifts
- 5 weeks annual leave + a “Me Day” after your first year of service
- Eligibility for KPI bonuses (after induction period)
- Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
- Career pathways across NRMA - many leaders started here
- Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford
- Ready to Keep Australia Moving?
- Apply today! You’ll complete a few screening questions and an online assessment as the first step and be invited to a virtual information session and further interview processes if shortlisted further.
- If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the phone interview process.
- All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.
- We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
- We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
- That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Preferred Qualifications
- Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
About My NRMA
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at My NRMA
Iteration Manager Business Analyst
Sydney, AUS
Discovered TodayFull-time
Food and Beverage Attendant
, AUS
Discovered TodayFull-time
Vehicle Detailer
Hendra, AUS
Discovered 2 days agoFull-time
Vehicle Detailer
Melbourne Airport, AUS
Discovered 2 days ago
Vehicle Detailer
Perth, AUS
Discovered 2 days agoFull-time
Rental Sales Agent
Melbourne Airport, AUS
Discovered 2 days ago
Driving Instructor
Kogarah, AUS
Discovered 3 days agoFull-time
Driving Instructor (Contractor)
Glebe, AUS
Discovered 3 days agoContract