Customer Service Representative - Bilingual Spanish, Healthcare - Phoenix, Arizona, United States
Full Job Posting
Description & Requirements
- Youtube Video
- Location: On-site in Phoenix, AZ Starting Pay: $ 19.16 / hr . plus potential bonus opportunities Schedule: Limited-Service Full-Time positions available
- Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
- Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a. m .
- Make a Difference and Empower People to Navigate Healthcare with Confidence
- Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.
- You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
- Pay & Benefits
- We provide a competitive package designed to support your success both inside and outside work:
- $19. 16 / hr. base pay + 10% shift differential
- Potential to earn additional bonus incentives for eligible employees increasing overall compensation
- *Eligibility requirements apply, ask your recruiter for more details
- Essential Duties and Responsibilities:
- - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- - Calls are basic and routine.
- - Uses computerized system for tracking, information gathering, and/or troubleshooting.
- - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- - High School diploma or equivalent with 6 months of customer service experience.
- - Must be fluent in English and specified secondary language.
About Maximus
Government services and health administration partner for public programs.
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