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Customer Service Representative

Tree Guardians
Beverly, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Responsibilities

  • Answer inbound customer calls in a timely manner
  • Make outbound calls to customers to review our 100% satisfaction guarantee
  • Support outside sales team
  • Demonstrate empathy and understanding of customer problems
  • Professionally interact with other departments
  • Accurately document calls and assignment of calls based on established procedures
  • Follow scripting to provide consistent experience for customers and potential clients

Qualifications

  • High school diploma or equivalent
  • Associate's degree or greater is a plus
  • Success in a team environment
  • Previous experience in service industry is a plus
  • Excellent communication skills, both verbal and written
  • Ability to multitask
  • Exceptional customer service and phone skills
  • Strong attention to detail with problem solving capabilities
  • Comfort with various software applications and/or ability to adapt and learn them

Preferred Qualifications

  • Associate's degree or greater is a plus
  • Previous experience in service industry is a plus

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