Customer Service Representative
Full Job Posting
As a valued member of our team, your responsibilities will include:
Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
Providing guidance to customers on how to maximize savings from solar and battery usage
Keeping customers informed about the progress of their solar installations
Coordinating maintenance efforts and updating customers accordingly
Improving our knowledge base to ensure continuous enhancement
Collaborating with our outstanding Sales team by keeping them informed about customer issues
This position reports to the Customer Service Team Manager.
You must have:
Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
Experience using Google Workplace or MS Office (Salesforce experience an added bonus)
If you possess the following qualities, we would love to hear from you:
Availability between 8am and 6pm on weekdays (rotating roster)
A passion for problem-solving and ensuring customer satisfaction
The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
A task-oriented mindset with a strong drive to achieve goals
Tech-savviness
An aspiration to build a career in the Energy industry with practical experience
Excellent written and verbal communication skills
Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that!
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