Customer Service Representative (Annual Report Services) – R0060057
Role Overview
This position is responsible for the ongoing management of clients’ annual reports portfolios.
This role will be required to work closely with state departments.
This position also assists with other ongoing compliance filings in a data-entry oriented system.
This position requires exceptional attention to detail, precise response times, and high-volume data and task organization.
The representative will be expected to become familiar with numerous of types of reports, compliance requirements, and issuing agencies, and is also responsible for research and database upkeep.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Full Job Posting
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$29,200.00 - $48,900.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Responsibilities
- Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
- Resolve moderately complex customer issues and complaints.
- Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
- Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
- Efficiently manage the onboarding of Annual Report Services clients.
- Responsible for effectively communicating with other RASi teams regarding delays, issues, or other blocks in the compliance process.
- Document and escalate unresolved issues as needed.
- Update and maintain customer records.
- Conduct follow-ups to ensure customer satisfaction.
- Adhere to compliance and quality standards.
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/
- Company Overview
- Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
- Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
About Wolters Kluwer
Wolters Kluwer is a global information services company providing professional software, data, and solutions for the health, tax and accounting, governance, risk and compliance, and legal and regulatory sectors.
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