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Customer Service Representative

iQor
Remote, USA
Temporary, Seasonal
Entry · 1+ years experience
Remote
Discovered 1 months ago

Full Job Posting

Responsibilities

  • · Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
  • · Accurately document customer account in client systems
  • · Ability to multi task in a fast paced environment
  • · Follow all required scripts, policies, and procedures
  • · Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
  • · Attendance is an essential function of the job
  • · Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
  • · Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.

· Candidate must reside in one of the following locations: TX, OK, Atlanta GA, TN, IN, OH, KS, MO, NC, and NV

  • · At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
  • · Experience with Benefits and open enrollment preferred, and medical insurance/open enrollment a plus.

Work from Home Requirements

  • · Environment: Quiet, secure, and distraction free for the duration of working hours.
  • · Landline Phone: Not required
  • · Internet: Wireless (including cellular based home internet) NOT permitted.
  • · Internet Speeds: Minimum 20MBPS download/ 10 MBPS upload
  • · Connection: Direct connection from modem to PC required
  • · Smart Phone
  • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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