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Customer Service Representative

QuadReal
Ontario, CAN
Part-time
Onsite
Discovered 5 days ago
Customer serviceSales and retailInterpersonal communicationTelephone communicationBasic computer proficiencyWeb-based software systems

Full Job Posting

About the role

Maple Leaf Self Storage operates storage locations across several Canadian regions and supports more than 16,000 tenants.

The company seeks a part-time Customer Service Representative for its North York team.

Role overview

Help clients find suitable storage solutions as part of a small, collaborative team.

Responsibilities

  • Serve customers in person, by phone, and by email; recommend storage solutions and unit sizes.
  • Conduct facility tours, complete rental agreements, follow up on inquiries, confirm reservations, and update the client database.
  • Collect and post payments, follow up on outstanding accounts, and assist with collections communications.
  • Promote and sell boxes, locks, and other moving supplies.
  • Complete administrative work and keep records accurate; open and close the office on weekend shifts.
  • Clean and maintain the property, organize moving carts, remove debris, and assist with light outdoor winter maintenance.

Qualifications

  • High school diploma or equivalent; post-secondary education is an asset.
  • Previous customer service, retail, or sales experience.
  • Strong interpersonal and communication skills and a professional telephone manner.
  • Basic computer proficiency and ability to learn web-based software.
  • Self-starter able to work independently and as part of a team; must be available for the weekend schedule.

Schedule and compensation

  • Part-time weekend schedule: Saturday 9:00 AM–5:00 PM and Sunday 11:00 AM–4:00 PM.
  • Expected hourly rate is $18–$20.

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