Customer Service Representative
Role Overview
Provide customer support for laundry and dry-cleaning services.
Handle customer inquiries, orders, pickup and delivery coordination, complaints, and satisfaction follow-up.
Key Skills for This Role
Full Job Posting
Job Summary
Provide customer support for laundry and dry-cleaning services.
Handle customer inquiries, orders, pickup and delivery coordination, complaints, and satisfaction follow-up.
Key Responsibilities
- Respond to inquiries by phone, email, WhatsApp, and in-person visits.
- Explain laundry service information, pricing, promotions, and delivery schedules.
- Process orders accurately, maintain service records, and track order status.
- Coordinate with production and delivery teams to ensure timely service completion.
- Handle complaints and ensure prompt resolution.
- Maintain customer databases and records.
- Follow up on customer feedback and service satisfaction.
- Prepare daily service reports and documentation.
- Promote additional services and special offers.
- Follow company policies and customer service standards.
Required Qualifications
- Diploma or Bachelor's Degree in Business Administration, Customer Service, Hospitality, or a related field.
- Minimum 1–2 years of customer service experience.
- Laundry, hospitality, retail, or service industry experience is preferred.
- Proficiency in Microsoft Office applications.
- Good verbal and written communication skills in English.
- Knowledge of Arabic is an added advantage.
Skills and Competencies
- Excellent customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Ability to work under pressure and manage multiple tasks.
- Attention to detail and accuracy.
- Organizational and time management skills.
- Positive attitude, professional appearance, teamwork, and collaboration.
Workplace
- Work location is in person in Doha, Qatar.
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