Customer Service Rep
Role Overview
Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department.
This position is responsible for coordinating order fulfillment in an assigned area.
This includes:
• Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
• Coordinating schedules and dispatching installers
• Assist customers and sales personnel who call in to request service
• Ensuring accurate invoicing
• Reviewing completed jobs to analyze profitability
Full Job Posting
Job Description:
Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area. This includes:
Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
Coordinating schedules and dispatching installers
Assist customers and sales personnel who call in to request service
Ensuring accurate invoicing
Reviewing completed jobs to analyze profitability
Required Experience:
- Rite-Hite sells the best, and we hire the best. Successful candidates will possess the following qualifications:
- One year of related experience minimum. Prior experience in a field service operation helpful.
- A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
- Good attention to detail
- Ability to juggle multiple projects without dropping the ball
- Good communication and customer service skills are also essential
What We Offer
- At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
- Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
- Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
- Time for You: Paid holidays, vacation time, and personal/sick days each year.
- Join us and build a career where you’re supported – at work and beyond.
- Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
Preferred Qualifications
- A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
About Rite-Hite
Family-owned industrial manufacturer and service provider of loading dock equipment, doors, safety barriers, and facility-control systems.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rite-Hite
End User Collections Manager
, USA
Collections Specialist
, USA
Staff Quality Engineer
, USA
Purchasing Supervisor
, USA
Staff Quality Engineer
, USA
Prodn Team Leader - MS
, USA
Distribution Marketing Specialist
, USA
Inside Sales Manager - East
, USA