Customer Service & Operations Specialist

Key Responsibilities:

• Organize and arrange transportation for customers with strong focus on ocean and air freight.
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Ensure safe transport execution in line with official requirements.
• Manage shipments from open to close – handle all day-to-day operational activities and close out the file in accounting.
• Knowledge & Qualifications:
• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
• Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
• Comprehensive understanding and expertise in the application of Canada's import and export regulations.
• Proactive and collaborative team player with exceptional customer service skills.
• Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
• Knowledge and experience in PC and MS Office applications.
• Must be fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.