Customer Service Officer/ Licence Testing Officer

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our Central West Region, you will be predominately based out of Melbourne CSC.

About the job:

Deliver registration and licensing services in a dynamic customer environment, including over the counter, telephone and written enquiries, as well as conducting driver licence tests, vehicle checks and on-road driving assessments in accordance with established policies and procedures.

Investigate and resolve customer enquiries and complaints, escalating matters to a supervisor where required.

Provide clear instructions to customers, accurately assess and record driving performance, and maintain a high level of concentration and vigilance to ensure a safe testing environment.

Exercise judgement to identify improvements to customer service processes and support change initiatives.

Work collaboratively to achieve team and individual performance targets and contribute to team objectives.

Provide guidance and support to less experienced staff and assist customers with digital transactions and services.

What we are looking for:

Exceptional customer service skills, a positive can-do attitude with a keen eye for detail

Excellent communication skills coupled with a strong work ethic.

Adaptability, flexibility, and agility with regards to change and adopting new methods of working

A team player who is not afraid to go above and beyond where required.

Intermediate computer literacy skills

A full valid driver’s license is required.

Reasonable travel is required.

Our Culture:

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.