Casual Customer Service Consultant

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, primarily by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.

• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.

• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.

• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

• Provide guidance and support to less experienced staff where required.

About you:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail

• Excellent communication skills coupled with a strong work ethic

• Adaptability, flexibility, and agility with regards to change and adopting new methods of working

• A team player who is not afraid to go above and beyond where required

• Intermediate computer literacy skills.

What we are looking for:

• Being a customer focused role, you will have some customer service experience. This can come from hospitality, retail or administration and of course call centre experience is also highly valued.

• Strong communication and problem-solving skills.

• High motivation and the ability to navigate through multiple platforms simultaneously.