Customer Service Officer (Barwa Real Estate)
Skills
About This Role
Overview
**Barwa Real Estate Company** is one of Qatar’s largest real estate developers, founded in 2005.
Focus: residential, commercial, mixed-use, and property management projects
A **Customer Service Officer** in **Barwa** acts as the main point of contact for tenants, clients, and property users, ensuring smooth communication and high customer satisfaction across residential and commercial properties.
Key Responsibilities
Handle customer inquiries via phone, email, and walk-ins
Provide accurate information about properties, leasing, and services
Maintain and update CRM/customer records
Resolve complaints and service requests efficiently
Escalate unresolved issues to supervisors or relevant departments
Follow up with clients to ensure issues are fully resolved
Coordinate with internal teams (maintenance, leasing, admin)
Requirements & Skills
Bachelor’s degree (any field)
Minimum 1+ year experience in customer service (real estate preferred)
Strong communication skills (English required, Arabic is a plus)
Good problem-solving and conflict resolution skills
Familiarity with CRM systems and Microsoft Office
Pay: From QAR6,500.00 per month
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