Customer Service Officer
Key Skills for This Role
Full Job Posting
Cardmember service
- Handle cardmember enquiries in person and by phone, responding promptly and professionally.
- Resolve enquiries at first contact, coordinate information across departments, and ensure core card benefits are delivered.
- Process direct-debit requests, coordinate bank approval, and set up accounts under policy and dual control.
- Log cards and PIN codes received from Bahrain, contact customers for collection, and handle guarantee cheques and related account records.
- Coordinate with Qatar office departments and BOC to resolve customer problems; answer incoming calls and complete assigned projects.
Remittances and controls
- Receive and process remittances from cardmembers and staff using different financial instruments.
- Secure cash and cheques and maintain controls over audit records.
- Complete end-of-day transactions, logs, and controls accurately and consistently.
- Follow compliance, legal, and anti-money-laundering sanctions rules; maintain proper audit files and prepare bank deposit slips.
Requirements
- Bachelor's degree or equivalent.
- Three years of experience in a bank.
- Fluency in both English and Arabic.
Workplace
- The role includes face-to-face customer service and is classified as on-site in the source location metadata.
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