Customer Service Manager-SUPPORT SERVICES-Customer Service
Full Job Posting
Job Role
End to End Resolution of Requests / Complaints, escalations received from the customers, regulators and senior Management with quality communication within the defined Turn around time.
Preparing weekly,Fortnight and Monthly MIS
Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements Graduate
Excellent written and oral communication skills
Eye for details
Proficient in MS Office applications
Prior experience of Customer Service in Retail Assets will be an added advantage
Should be a quick thinker and be able to communicate resolution/solutions to customers effectively
Strong interpersonal Skills
Knowledge of systems like Siebel, Core
About Kotak Mahindra Bank Ltd
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kotak Mahindra Bank Ltd
Elite Banker-Business Banking-Outbound_BRANCH BANKING_0468_5196_1086521
Morādābād, IND
We are seeking a highly motivated and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering
Personal Banker-Outbound_BRANCH BANKING_0468_5223_1036305
, IND
We are seeking a driven and customer-focused Personal Banker - Outbound to lead business development efforts at the branch level. The role involves acquiring new customers and driving sales of retail liabilities and thir
Premier Acquisition Manager - CASA_Sales_0412_5386_1084323
, IND
JOB Role- · Acquisition of HNI's only. · Selling TPP and Generating Revenue. · Building CASA book size. Job Requirement- · Good coordinator with different channels. · Excellent communication skills. · Should have some kn
Acquisition Manager_Sales_0412_5332_1090274
Varanasi, IND
The Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with
Elite Banker-Household-Outbound_BRANCH BANKING_0468_0131_1084097
Kanpur, IND
We are seeking a dynamic and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored ba
Elite Banker-Household-Outbound_BRANCH BANKING_0468_0144_1009573
Morādābād, IND
We are seeking a dynamic and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored ba
Premier Acquisition Manager - CASA_Sales_0412_5386_1084323
, IND
JOB Role- · Acquisition of HNI's only. · Selling TPP and Generating Revenue. · Building CASA book size. Job Requirement- · Good coordinator with different channels. · Excellent communication skills. · Should have some kn
Premier Acquisition Manager_Sales_0412_8397_1024707
Hyderabad, IND
The Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings
Elite Banker-Business Banking-Outbound_BRANCH BANKING_0468_5196_1086521
Morādābād, IND
Personal Banker-Outbound_BRANCH BANKING_0468_5223_1036305
, IND
Premier Acquisition Manager - CASA_Sales_0412_5386_1084323
, IND
Acquisition Manager_Sales_0412_5332_1090274
Varanasi, IND
Elite Banker-Household-Outbound_BRANCH BANKING_0468_0131_1084097
Kanpur, IND
Elite Banker-Household-Outbound_BRANCH BANKING_0468_0144_1009573
Morādābād, IND
Premier Acquisition Manager - CASA_Sales_0412_5386_1084323
, IND
Premier Acquisition Manager_Sales_0412_8397_1024707
Hyderabad, IND