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Customer Service Manager

Ritchie Bros. Auctioneers
North Battleford, CAN
Full-time
Manager · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Qualifications

  • 2 Year previous Customer service experience in a related field
  • Minimum 1 year experience in a Supervisory role
  • Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
  • DMV document processing experience an asset
  • Sales Tax collection, exemption and remittance experience
  • Demonstrated leadership and the ability to take initiative
  • Strong Problem solving, organizational and time management skills
  • Able to set priorities and work independently with minimal supervision
  • Positive attitude
  • Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
  • Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
  • Adaptable and willing to adjust to new ideas or change
  • High level of integrity and ethics
  • Ability to work in high pressure situations Ability to think on your feet
  • Strong attention to detail
  • A thorough understanding of Equipment specifics for data entry
  • Familiar with understanding contract specifics for data entry and maintaining information
  • Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles

Responsibilities

  • To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
  • To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
  • Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
  • Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
  • Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
  • Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
  • Act as a liaison with all levels of the organization to ensure accurate reporting of information.
  • Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
  • Maintenance and setup of relevant systems used to maintain auction information
  • Following up on all customer inquiries
  • Escalate problems or issues to senior management
  • Perform other duties as assigned.

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