Customer Service Intern - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here .

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

Milliman, Inc. is recognized as a leading firm providing data, products, and professional services to the insurance industry. IntelliScript, a Milliman practice, delivers real-time data and underwriting decision-support tools to health and life insurers through software-as-a-service (SaaS) products. IntelliScript helps clients interpret and use electronic medical data, including prescription histories, diagnoses, and treatment information, to support underwriting and pricing decisions.

The Operations team works closely with partners across IT, Data Analytics, Account Management, Sales, and Product. As a Customer Service Intern, you will support important day-to-day processes that help ensure consumers receive timely, accurate service and that internal operations run smoothly.

In this internship, you will support the Operations team with customer service and administrative tasks related to consumer inquiries and regulated reporting processes. Responsibilities may include:

Enter, update, and maintain customer information in Salesforce and other internal systems

Provide professional support to consumers by phone and email, helping answer questions and route issues appropriately

Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience

Assist with documentation, tracking, follow-up activities, and other operational tasks as assigned

Currently pursuing a degree at an accredited college or university

High school diploma or GED required

Strong written and verbal communication skills

Intermediate proficiency with Microsoft Word, Excel, and Outlook

Strong attention to detail and ability to handle confidential information responsibly

Organized, dependable, and willing to learn

Ability to follow established processes while keeping projects moving and deadlines on track

Strong analytical skills with the ability to identify issues and present thoughtful solutions

A proactive, “let’s find a way” mindset—no task is too big or too small

Commitment to resolving customer needs and delivering a high-quality experience

Clear, professional communication across phone, email, video, and in-person interactions

Comfort working in an entrepreneurial, collaborative, and fast-paced environment

Ability to balance detailed, repeatable processes with recognizing trends and solving problems

Strong attention to detail and pride in getting things right

Curiosity and enthusiasm for continuous learning and skill development

Self-driven approach to assessing needs, researching solutions, and finding common ground

Commitment to professional growth and ongoing education

Ability to prioritize multiple projects and tasks at various stages

Excellent organization and multitasking skills

Experience using Salesforce to locate and record information

Knowledge of the insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

#IntelliScript #LI-REMOTE #LI-MS1