Customer Service Administrator - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here .

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.

The Operations team sits at the hub of all IntelliScript divisions (IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.

The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle Fair Credit Reporting Act inquiries:

Accurately track, enter, and maintain customer data in Salesforce to support timely and effective follow-up.

Provide responsive, professional support to consumers by phone and email, ensuring questions and concerns are addressed promptly.

Apply knowledge of FCRA guidelines and IntelliScript procedures to clearly explain processes, answer consumer questions, and support a positive consumer experience.

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

High school diploma / GED

Intermediate proficiency with Microsoft Word, Excel, and Outlook

2 -5 years of customer service experience, preferably via phone

1+ years of administrative experience

Ability to follow established processes while keeping projects moving and deadlines on track

Strong analytical skills with the ability to identify issues and present thoughtful solutions

A proactive, “let’s find a way” mindset—no task is too big or too small

Commitment to resolving customer needs and delivering a high-quality experience

Clear, professional communication across phone, email, video, and in-person interactions

Comfort working in an entrepreneurial, collaborative, and fast-paced environment

Ability to balance detailed, repeatable processes with recognizing trends and solving problems

Strong attention to detail and pride in getting things right

Curiosity and enthusiasm for continuous learning and skill development

Self-driven approach to assessing needs, researching solutions, and finding common ground

Commitment to professional growth and ongoing education

Ability to prioritize multiple projects and tasks at various stages

Excellent organization and multitasking skills

Bachelor’s degree

Experience using Salesforce to locate and record information

Knowledge of the insurance industry

Spanish speaking / translation ability

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.