Customer Service Executive
Skills
About This Role
Overview
Customer enquiries: Respond to customer questions about orders, products, pricing, availability, and delivery across phone, WhatsApp, email, and live chat.
Order support: Track orders, process modifications and cancellations, follow up on delays, and keep customers informed throughout the delivery journey.
WhatsApp & chat: Manage conversations through the Group s WhatsApp platform (including AI-assisted routing), handling handovers and escalations smoothly.
Complaint handling: Log, resolve, or escalate complaints promptly while maintaining a calm, professional, and empathetic tone.
Prescription & delivery follow-up: Coordinate prescription-related and delivery queries with the relevant branches and delivery teams.
Returns & refunds: Assist customers through return, replacement, and refund processes per Group policy.
Records: Accurately log all interactions, queries, and resolutions in the support system.
Feedback loop: Share recurring customer issues and suggestions with the team to help improve service and the online experience.
& Competencies
Friendly, patient, and customer-focused attitude.
Clear and polite communication, both written and verbal.
Good listening skills and genuine willingness to help.
Able to stay calm and professional under pressure.
Quick learner, dependable, and a positive team player.
Basic problem-solving and a sense of ownership over customer issues.
Key Performance Indicators (KPIs)
Response and resolution time across all channels.
Customer satisfaction (CSAT) ratings.
First-contact resolution rate.
Accuracy and completeness of interaction logs.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Service Representative
Anix Global · Dubai
CSR – Customer Service Representative - Executive Location - Dubai Salary - 10 K AED Role Overview: Customer Service Representative (CSR) who will serve as the primary point of contact for customers, with excellent commu
Skills
Yesterday
Apply Now↗Apply Now ↗UAE National I Customer Service Executive - Insurance I Dubai | Financ
Al Futtaim Private Company (LLC) · Dubai
We are seeking a UAE National graduate who is interested in building a career in the insurance industry. The Customer Service Executive will support customers across insurance-r...
Skills
2 days ago
Apply Now↗Apply Now ↗Cafe Customer Service Associate | Retail | M&S Cafe | UAE
Al Futtaim Private Company (LLC) · United Arab Emirates
Maintains hospitality and hygiene standards, drives sales through customer service, product knowledge, and teamwork in a fast-paced café environment.
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Service Representative
Best Herbs · Dubai
🌟 NOW HIRING📞 Customer Service Representative 🕒 Full-Time | 💼 Entry / Junior Level 📞 Customer Support • Communication • Problem Solving • Service Delivery 🌍 Friendly • Professional • Customer-Focused Environment We
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Service Representative - Commercial Vehicles | Al-Futtaim Aut
Al Futtaim Private Company (LLC) · United Arab Emirates
Provide customer service support, coordinate orders, maintain records, and ensure operational accuracy while possessing strong communication and problem-solving skills.
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Service Specialist French Speaker (Remote)
TalentWorldGroup Plc. · Abu Dhabi
Training Start Date: 29/05/2026 tentative Contract: Freelance Cooperation Agreement About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, w
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Service Representative - Remote
Client of Pulse Media NL · United Arab Emirates
Provide timely customer support via various channels, resolve issues, maintain records, and possess strong communication and problem-solving skills in a remote environment.
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Service (Call Center & Receptionist)
Revital Rehabilitation Hospital · Dubai
Handle patient inquiries, manage front desk duties, assist with scheduling, and maintain records while delivering excellent customer service in a healthcare setting.
Skills
3 days ago
Apply Now↗Apply Now ↗Call Centre Agent/Customer Service Representative (Arabic Speakers)
TASC Outsourcing · Dubai
Job Title – Call Centre Agent/Customer Service Representative (Arabic Speakers) Type - Outsourced Contract Duration- 6 Months Extendable -Immediate Joiners Only Work Location – Dubai * Salary – AED 5000-AED 5500 Worki
Skills
3 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required