Customer Service Executive
Role Overview
The role is described as a customer service coordinator, focused on consistent service delivery, customer satisfaction, and coordination.
Key Skills for This Role
Full Job Posting
Role overview
The role is described as a customer service coordinator, focused on consistent service delivery, customer satisfaction, and coordination.
Responsibilities
- Maintain compliance with organizational policies and procedures.
- Provide excellent customer service and demonstrate product knowledge.
- Promote the organization's vision and conduct customer quality assurance surveys, reporting findings to staff.
- Handle customer complaints and assist with service improvement.
- Coordinate with relevant departments to support planned deliveries.
Requirements
- Degree in administration or a similar field; a bachelor's degree is preferred.
- The role requirements specify at least 2 years of similar experience.
- The experience section separately lists 1 year of customer service experience as required.
- Excellent interpersonal and communication skills, computer literacy, and management skills.
Workplace and employment
- Full-time position.
- Work location is in person.
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