Customer Service Executive
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Key skills for this role
About the Role
Rosmetic Medical Center is looking for a female customer service/call center representative to provide services to patients, make calls, and manage schedules in Dubai. The role requires previous experience in a similar role and knowledge of English and Arabic.
Key Skills for This Role
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Overview
- Rosmetic Medical Center is looking for a **female customer service/call center** representative to be based in Dubai.
- Previous experience in similar role is important.
- You will be providing customer services to our patients, making calls and managing the patient schedule.
- Knowledge of **English and Arabic** is essential.
- This job is to make calls to our clients and understand their requirements and enter in our system and also manage the data.j
- *Preferable* minimum of **Two Years** experience in an Aesthetic clinic or a hospital set-up.
- Manage large amounts of incoming phone calls
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Enter new customer information into system;
- Provide customers with services information if required.
- Preferable with previous experience in Aesthetic Clinics
- Telemarketing sales
Benefits
- Visa and Insurance
- Growth opportunities in a short term
- Friendly environment
- Regular trainings
Experience
- customer service: 2 years (Required)
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