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FEMALE Customer Service/Receptionist

Rosmetic
Dubai, UAE
fulltime
Entry
1 weeks ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Overview

We are seeking a professional, confident, and patient-focused **Customer Service/Receptionist** to join our premium aesthetic clinic in Dubai.

The ideal candidate is articulate, highly organized, and passionate about delivering an exceptional patient experience in a luxury healthcare environment.

Key Responsibilities

  • Handle inbound calls to book, confirm, and reschedule patient appointments
  • Respond to patient inquiries regarding treatments, services, pricing, and clinic policies
  • Conduct outbound calls for appointment reminders, follow-ups, and client re-engagement
  • Professionally promote current services, treatment packages, and limited-time offers
  • Accurately update and maintain patient records within the CRM system
  • Coordinate closely with front desk staff, nurses, and doctors to ensure smooth patient flow
  • Maintain strict patient confidentiality and detailed call documentation

Requirements

  • Minimum 1 year of call center or customer service experience
  • *(Healthcare or medical aesthetics experience is a strong advantage)*
  • Excellent spoken English (additional languages are a plus)
  • Friendly, empathetic, and patient-centered communication style
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced, client-focused environment
  • Professional phone etiquette and sales confidence

What We Offer

  • Opportunity to work in a premium medical aesthetics environment
  • Supportive and professional team culture
  • Growth and career development opportunities within the clinic
  • Competitive salary package

Location Requirement

  • Dubai (Required)
  • Must reliably commute or plan to relocate before starting work

Preferred Experience

  • Medical Call Center Agent: 1 year

Job Types: Full-time, Permanent

  • Ability to commute/relocate:
  • Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience

  • medical call center agent: 1 year (Preferred)

Language

  • English (Required)

Location

  • Dubai (Required)

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