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indeed

Customer Service Executive

Belhasa Stones & Concrete Flooring
Dubai, UAE
fulltime
Mid-Senior
AED 3,300/month
1 weeks ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Key skills for this role

Customer SupportClient RelationsComplaint Resolution
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Key Responsibilities

  • Respond promptly and professionally to student inquiries via phone, email, and in-person.
  • Assist potential students with course information, pricing, and enrollment procedures.
  • Manage student registrations, scheduling driving lessons, and maintaining accurate records.
  • Address and resolve student complaints or concerns in a courteous manner.
  • Coordinate with instructors and administration to ensure smooth scheduling and communication.
  • Maintain and update customer databases and records.
  • Follow up with students post-training for feedback and additional support.
  • Promote additional services, packages, or offers when appropriate.
  • Collaborate with marketing and operations teams to improve service delivery.

Qualifications

  • High school diploma or equivalent; further education or certification in customer service is a plus.
  • Previous experience in customer service, preferably in education, training, or driving schools.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and patience.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Proficiency with computers and customer management software (e.g., CRM systems).
  • Friendly, approachable, and professional demeanor.

Job Type: Full-time

Pay: AED3,300.00 - AED4,000.00 per month

Experience

  • Customer Service (UAE): 2 years (Required)

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