Call Center Agent / Customer Service Representative
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Key skills for this role
About the Role
Position Description: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources Giving complete information to all telephonic inquiries.
Key Skills for This Role
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Overview
- **Position Description:** Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources
- Giving complete information to all telephonic inquiries.
- Transfer/Direct the calls to the concerned employee/staff and if they are not available, record the message and deliver to the concerned person.(CALL MANAGEMENT REPORT)
- To make the happy calls (feedback calls) to the customer, record it for Improvement and development of the service.(HAPPY CALL REPORT)
- To forward happy calls (feedback calls) complaints on a daily basis to the concerned department In-charge.
- To record and update the Cisco reports on a monthly basis.
- To adhere to call center agent KPI.
- To follow up on customer enquiries.
- To achieve customer satisfaction by providing best customer service.
- To work in team with cooperation skills.
- To comply to call center rules and process.
- To prepare daily, weekly and monthly report as per requested by CC Incharge.
- To ensure that responses are made from the chat or messages received from the social media (Facebook, Twitter, Google account and Instagram
- Navigate the customers to other departments ensuring a hassle free service.
Requirements
- Excellent communication skills
- Basic computer knowledge
- Customer-focused attitude
- Previous call center experience is an advantage but not required
- Pay: AED3,300.00 - AED4,000.00 per month
Experience
- Call centre: 4 years (Required)
Language
- Arabic (Required)
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