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Customer Service Executive – Arabic, Urdu, Hindi & English Speaker

BankByChoice
Dubai, UAE
fulltime
AED 2,500/month
Yesterday
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
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Job Summary

We are seeking a dedicated and customer-focused **Customer Service Executive** who is fluent in **Arabic, Urdu, Hindi, and English**.

The ideal candidate will have experience in customer service and trade finance operations, with a strong understanding of banking procedures, documentation, and client relationship management.

Key Responsibilities

  • Respond to customer inquiries professionally and efficiently through various communication channels.
  • Provide excellent customer support and ensure a positive client experience.
  • Assist clients with trade finance and banking-related processes.
  • Prepare, review, and manage trade finance documentation, including Letters of Credit (LCs) and related records.
  • Coordinate with internal departments to ensure smooth processing of customer requests and transactions.
  • Follow up on customer concerns and resolve issues in a timely manner.
  • Maintain accurate customer records and documentation.
  • Ensure compliance with company policies, banking regulations, and operational procedures.
  • Support day-to-day administrative and operational activities as required.

Requirements

  • Fluent in **Arabic, Urdu, Hindi, and English** (spoken and written).
  • Previous experience in **Customer Service, Banking Operations, or Trade Finance** is preferred.
  • Knowledge of trade finance documentation, including Letters of Credit (LCs), is an advantage.
  • Strong communication, interpersonal, and problem-solving skills.
  • Proficiency in **Microsoft Office** applications (Word, Excel, Outlook).
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Professional attitude with strong attention to detail.

Benefits

  • Competitive salary package.
  • Professional and supportive work environment.
  • Opportunity to gain experience in banking and trade finance operations.
  • Career growth and development opportunities.

**Work Location:** Dubai, UAE (In Person)

Pay: AED2,500.00 - AED3,000.00 per month

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