Customer Service Executive (Arabic & English) - AED 5,000

Overview

About The Role

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Contact customers with abandoned carts to recover lost sales and increase conversions.
• Respond to customer inquiries via phone, WhatsApp, email, live chat, and social media.
• Resolve customer complaints with professionalism and empathy while ensuring customer satisfaction.
• Process order cancellations, modifications, exchanges, and refund requests.
• Retain customers by understanding the reason for cancellation and offering suitable alternatives, product recommendations, or solutions whenever possible.
• Follow up with customers regarding pending orders, deliveries, payments, and service requests.
• Provide accurate information about products, promotions, pricing, availability, and company policies.
• Upsell and cross-sell products whenever appropriate to maximize revenue.
• Build strong customer relationships to encourage repeat purchases and brand loyalty.
• Coordinate with the warehouse, logistics, and e-commerce teams to resolve order-related issues.
• Escalate complex customer issues to the appropriate department when required.
• Maintain accurate customer records and update all interactions in the CRM or Shopify system.
• Ensure all customer communications are handled in a professional, friendly, and timely manner.
• Assist customers before, during, and after their purchase journey to deliver an exceptional shopping experience.

Requirements

• Minimum
• 2–3 years of experience
• in Customer Service, Call Center, or E-commerce Support.
• Fluent in
• Arabic and English
• (spoken and written) is mandatory.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills with the ability to convert inquiries into sales.
• Experience in handling inbound and outbound calls.
• Experience with WhatsApp Business, email support, live chat, and CRM systems.
• Experience with Shopify or any e-commerce platform is an advantage.
• Ability to handle multiple tasks simultaneously while maintaining accuracy.
• Strong problem-solving and conflict resolution skills.
• Ability to work under pressure in a fast-paced environment.
• Professional, positive, and customer-focused attitude.
• Good computer skills, including Microsoft Office and Google Workspace.

Preferred Qualifications

• Previous experience in the perfume, beauty, luxury retail, or e-commerce industry.
• Experience using Shopify, Gorgias, Zendesk, Freshdesk, or similar customer support platforms.
• Sales-oriented mindset with a proven ability to recover abandoned carts and retain customers.

What We Offer

• Competitive salary.
• Visa provided.
• Medical insurance provided.
• Career growth opportunities.
• Professional and supportive work environment.
• Training and development programs.
• Opportunity to work with a leading e-commerce and luxury retail company.