Customer Service Executive
Role Overview
The role combines front-desk customer interaction, day-to-day administration, and support for sales and client follow-up at Samudra Yoga Center.
Key Skills for This Role
Full Job Posting
Role overview
The role combines front-desk customer interaction, day-to-day administration, and support for sales and client follow-up at Samudra Yoga Center.
Responsibilities
- Welcome and assist clients and visitors; handle phone calls, WhatsApp enquiries, bookings, and appointments.
- Manage class schedules and client registrations; follow up on enquiries and convert them into memberships or classes.
- Maintain client records, attendance, payments, and receipts, and follow up on pending fees and renewals.
- Coordinate with yoga, fitness, martial arts, and wellness instructors; support daily administrative and operational activities.
- Maintain reception and studio coordination; handle basic social media and WhatsApp updates and promotional communication.
- Prepare basic reports, assist management with daily requirements, and maintain a friendly, organized environment.
Preferred skills and experience
- Good communication and customer-service skills; basic computer knowledge, including MS Office or Google Sheets.
- Good English communication; Hindi, Malayalam, or Arabic is an advantage.
- Wellness, fitness, yoga, gym, or similar centre experience is preferred.
- Ability to handle multiple tasks and work independently.
Pay
- Pay is AED 1,600–2,000 per month.
Work location
- Work location is in person.
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