Customer Service - (Dammam - Eastern)
Role Overview
The Customer Experience role is responsible for delivering a high-quality customer journey across multiple touchpoints.
The role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience.
The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.
Key Skills for This Role
Full Job Posting
Role Overview
The Customer Experience role is responsible for delivering a high-quality customer journey across multiple touchpoints.
The role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience.
The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.
Key Responsibilities
- Handle customer inquiries, requests, and feedback through various communication channels such as phone, email, chat, social media, and in-person.
- Ensure timely and professional resolution of customer issues and complaints.
- Maintain accurate records of customer interactions and follow up when needed.
- Collaborate with internal teams to improve processes and customer experience outcomes.
- Identify recurring customer issues and provide suggestions for service improvement.
- Support customer retention and satisfaction initiatives.
- Ensure compliance with company policies, service standards, and quality guidelines.
- Contribute to reporting and tracking customer satisfaction and service performance.
Qualifications and Requirements
- Any educational background or relevant experience in customer service, customer experience, or related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to work under pressure and manage multiple tasks.
- Proficiency in MS Office and customer service tools/CRM systems is preferred.
- Arabic and English language proficiency.
Skills and Competencies
- Customer-first mindset.
- Professional communication.
- Time management and organization.
- Adaptability and teamwork.
- Conflict resolution.
- Basic reporting and data handling.
- Marketing and client acquisition.
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