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Customer Service Associate
FSS Technologies
Ypsilanti, USA
Full-time
Entry · 2+ years experience
Onsite
$20-$23 / hour
Discovered 6 days ago
Full Job Posting
Key Responsibilities
- Answer incoming calls quickly and professionally using a headset
- Diagnose customer needs in under one minute and determine next steps
- Enter detailed call notes into Fieldhub and CRM systems
- Ensure complete understanding of the issue before taking action
- Stay calm and helpful even with difficult callers
- Handle customer interactions with integrity and empathy
Qualifications
- The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.
- High School Diploma or equivalent.
- Minimum 2 years of experience in a customer service role.
- Proficient in Microsoft Office Suite and Fieldhub (or similar CRM system).
- Clear, professional verbal and written communication.
- Strong ability to stay calm under pressure, even with difficult customers.
- Demonstrated ability to problem-solve and work with integrity and confidentiality.
About FSS Technologies
Security Services83 employeesFounded 1978
Private U.S. life-safety and electronic-security company serving businesses with fire alarms, surveillance, access control, and monitoring.
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