Customer Service Apprentice

What You’ll Do

• The Customer Service Apprentice is a key member of the team and we are looking for individuals with exceptional drive and passion for our brands and excellent customer service skills. You’ll gain both depth and breadth of experience across a range of tasks along side building relationships with colleagues and customers. You will also gain a Level 3 qualification in Customer Service with our provider HIT Training. Each day is a new experience – you definitely won’t be bored! We work in a wide variety of locations, from pubs & clubs, to high end restaurants, and large scale events. This is a 2 year program where you’ll gain a strong understanding of our brands, our customers, our distribution channels, our competitors and the industry as a whole. You’ll then use this newfound knowledge to help accelerate your readiness for progressing into a future career within our organisation. Some of things you will getting involved in: Using your technical expertise, establish actual customer requirements through questioning and where possible, resolve issue online following the right first time ethos. Take accountability for installation work - working with internal and external stakeholders to find the best outcome balancing cost v service Customer Experience - Use call recording and side-by-side observations to improve call quality against a set-criteria and deliver a great and appropriate customer experience on every call. General stock control management, minimise write offs and monitor conformance to plan Daily operations - Process all maintenance exceptions through cross-patch planning, shift extensions or customer agreements and communicate accordingly to maximise service levels. Also to identify repeatable failures in scheduling logic that present an improvement opportunity Who We’re Looking For We are excited to hear from people who are enthusiastic about learning, development, and making a difference. To be eligible, you should: Be 18 upon joining on the first week of September 2027. Individuals at the beginning of their career journey, including those with limited work experience. Expect to be working at our Burton HQ on a hybrid working model and also be available for some weekend work. We believe that great achievements are built together. While you don’t need prior experience, a genuine interest and enthusiasm for the industry are essential. We celebrate diversity and encourage applicants from all backgrounds. If you don’t meet every requirement, please don’t hesitate to apply—everyone has the potential to grow, and we’re committed to supporting your journey. If you need any accommodations during the hiring process, just let us know. We’re here to ensure your success! [email protected]. Don’t tick every box? Apply anyway. We hire for potential. The Hiring Process Apply online with your CV. Complete an online Arctic Shores task-based assessment. Join us for an in-person Discovery Day at our Burton Head Quarters in March 2027. Applications close in January 2027. Need adjustments at any stage? Email [email protected]. We’re Disability Confident Committed and will gladly help.